Help centre
Answers to common questions, and every way to reach us.
- Track an orderSee where your order is
- ReturnsFaulty or wrong item
- DeliveryAreas, times and charges
- PaymentsWays to pay
Questions
Where do you deliver?
Delivery services are available only within the United Arab Emirates (UAE).
From: Shipping policy, 1
Will I be asked for ID at delivery?
Certain products, including vape and nicotine-related items, require age verification upon delivery. The delivery recipient must provide valid proof of legal age when requested.
From: Shipping policy, 7
Can I return an item?
You can request a return within 7 days of delivery if an item arrives faulty, damaged, wrong or not as described. It must be unused and in its original packaging, and we need a photo or video of the problem. Consumables — nicotine pouches, disposable vapes, shisha molasses, e-liquids and pods — can't be returned unless they arrive faulty, damaged or wrong. We don't accept returns for a change of mind.
From: Refund policy, 1 and 3
How do I get my money back?
Approved returns are refunded to your original payment method or as store credit of the same amount. Processing time may take up to 12 business days after final approval.
From: Refund policy, 7
Contact us
Business details
Business Name: SMOKE SOUQ
Contact Number: +971563004102
Email: support@smokesouq.ae