Product FAQs

Question 1

Is vaping legal in the UAE?

Accepted Answer

Yes, vaping is legal in the UAE. However, only individuals aged 21 and above are allowed to purchase or use vaping products.

Question 2

What vaping products can I find on Smoke Souq?

Accepted Answer

At Smoke Souq, you can find a wide range of vaping products, including disposable vapes, e-liquids, vape devices, and accessories.

Question 3

Are shisha flavors and devices available for online purchase?

Accepted Answer

Yes, Smoke Souq offers a variety of shisha flavors, shisha devices, and related accessories that can be purchased online and delivered within the UAE.

Question 4

Does Smoke Souq provide international shipping for vaping and shisha products?

Accepted Answer

Currently, vaping and shisha products are delivered within the UAE. For international customers, Smoke Souq ships non-smoking-related products such as home decor, kids' toys, and pet accessories.

Question 5

How much does delivery cost for vape and shisha orders in the UAE?

Accepted Answer

Typically, standard shipping fees applies as 15 AED for 1 to 2 days delivery all over UAE, and 30 AED for same day delivery within Dubai, Sharjah and Ajman.

Question 6

What payment methods are accepted for vaping and shisha products?

Accepted Answer

Smoke Souq accepts various payment methods, including major credit cards, debit cards, and cash on delivery for orders within the UAE.

Question 7

Can I return or exchange vaping or shisha products?

Accepted Answer

Due to the consumable nature of vape and shisha products, Smoke Souq has a strict no-refund policy on these items. Please ensure your order is correct before purchasing.

Question 8

What is the legal age to buy vaping products in the UAE?

Accepted Answer

In the UAE, you must be at least 21 years old to purchase or use vaping products. Smoke Souq strictly enforces this age requirement in compliance with UAE law.

Question 9

How safe is vaping compared to smoking traditional cigarettes?

Accepted Answer

While vaping is generally considered to be less harmful than smoking traditional cigarettes, it is not entirely risk-free. Vaping does not produce tar or many of the harmful chemicals found in cigarette smoke, but it still contains nicotine, which is addictive.

Question 10

What is the difference between vaping and smoking shisha?

Accepted Answer

Vaping involves inhaling vaporized e-liquids, which often contain nicotine, while smoking shisha involves inhaling tobacco smoke passed through water. Vaping is considered to have fewer harmful chemicals compared to traditional shisha.

Question 11

Can I quit smoking by switching to vaping?

Accepted Answer

Many people use vaping as an alternative to smoking traditional cigarettes. While some individuals successfully reduce their nicotine intake through vaping, it is important to consult with a healthcare provider for proper guidance on quitting smoking.

Question 12

What flavors of e-liquids are available at Smoke Souq?

Accepted Answer

Smoke Souq offers a wide variety of e-liquid flavors, including fruity, dessert, menthol, tobacco, and exotic blends, catering to different taste preferences for vapers in the UAE.

Question 13

Are vaping products allowed in public places in the UAE?

Accepted Answer

Vaping is generally restricted in enclosed public spaces in the UAE, such as malls, restaurants, and offices. It is important to respect local regulations regarding where vaping is permitted.

Question 14

What should I consider when buying my first vape device?

Accepted Answer

When buying your first vape device, consider factors such as ease of use, battery life, e-liquid capacity, and whether you prefer a simple disposable vape or a more customizable device with refillable pods and adjustable settings.

Question 15

Can I use my vape during air travel in the UAE?

Accepted Answer

Vaping is prohibited on flights in and out of the UAE. You can carry your vaping devices in your carry-on luggage, but ensure the battery is turned off, and e-liquids should meet airport liquid restrictions.

Question 16

What are the most popular vape brands in the UAE?

Accepted Answer

Some of the popular vape brands available in the UAE include Nerd, JUUL, Nasty, Vaporesso, Voopoo and more. Smoke Souq offers a wide selection of these trusted brands.

Question 17

Are there any risks associated with second-hand vapor?

Accepted Answer

Although second-hand vapor from e-cigarettes is generally considered less harmful than second-hand cigarette smoke, it may still contain nicotine and other chemicals. It is best to vape in well-ventilated areas and avoid vaping around non-smokers, especially children.

Question 18

How can I choose the right nicotine strength for my e-liquid?

Accepted Answer

The right nicotine strength depends on your previous smoking habits. Light smokers may prefer lower nicotine levels (3mg to 6mg), while heavier smokers may opt for higher strengths (12mg to 18mg). If you’re unsure, it’s a good idea to start with a moderate level and adjust based on your experience.

Question 19

Can I return a faulty vape device purchased online from Smoke Souq?

Accepted Answer

Yes, if your vape device is faulty or not functioning as expected, Smoke Souq offers returns and exchanges on non-consumable items like devices, provided the issue is reported within the warranty period.

Question 20

Are there nicotine-free vaping options available at Smoke Souq?

Accepted Answer

Yes, Smoke Souq offers nicotine-free e-liquids for those who want to enjoy the vaping experience without the addictive effects of nicotine. These options are available in a variety of flavors.

Question 21

What is the best way to store my e-liquids?

Accepted Answer

To keep your e-liquids fresh and maintain their flavor, store them in a cool, dark place, away from direct sunlight and heat. It’s also recommended to keep e-liquids in their original bottles with the caps tightly sealed.

Question 22

Can I buy replacement parts for my vape device at Smoke Souq?

Accepted Answer

Yes, Smoke Souq provides a variety of replacement parts such as coils, pods, and tanks for different vape devices, helping you keep your device in top condition without needing a full replacement.

Question 23

Does Smoke Souq offer same-day delivery for vape products in the UAE?

Accepted Answer

Yes, Smoke Souq offers same-day delivery for 30 AED in Dubai, Sharjah, and Ajman. You can get your vape, disposable vapes, e-liquids, and more delivered on the same day if you order before the cut-off time.

Question 24

What is the standard delivery time for shisha and vape products across the UAE?

Accepted Answer

Smoke Souq provides 1 to 2 days delivery across all emirates in the UAE for a flat rate of 15 AED. This applies to all products, including vapes, e-liquids, shisha molasses, IQOS devices, and accessories.

Question 25

How much does delivery cost for vape and shisha products at Smoke Souq?

Accepted Answer

Delivery within all UAE emirates costs 15 AED for 1 to 2 days delivery. Same-day delivery is available for 30 AED in Dubai, Sharjah, and Ajman.

Question 26

Can I track my vape or shisha order from Smoke Souq?

Accepted Answer

Yes, once your order is dispatched, you will receive tracking information to monitor the status of your delivery. This applies to all orders, including vapes, disposable vapes, shisha molasses, and more.

Question 27

Does Smoke Souq offer next-day delivery for vape products in the UAE?

Accepted Answer

While Smoke Souq offers 1 to 2 days standard delivery across the UAE, same-day delivery is available in select areas such as Dubai, Sharjah, and Ajman for a fee of 30 AED.

Question 28

What are the delivery options for shisha and shisha molasses in Dubai, Sharjah, and Ajman?

Accepted Answer

For customers in Dubai, Sharjah, and Ajman, Smoke Souq offers both same-day delivery for 30 AED and 1 to 2 days delivery for 15 AED, covering all shisha and vaping products.

Question 29

What areas in the UAE qualify for same-day delivery for vaping products?

Accepted Answer

Same-day delivery is available in Dubai, Sharjah, and Ajman for 30 AED. Smoke Souq ensures quick delivery for products like disposable vapes, e-liquids, and IQOS devices in these areas.

Question 30

Can I get shisha molasses delivered on the same day in Dubai?

Accepted Answer

Yes, if you are located in Dubai, Smoke Souq offers same-day delivery for shisha molasses and other products like e-liquids and disposable vapes, for just 30 AED.

Question 31

Do you offer express delivery for IQOS devices in the UAE?

Accepted Answer

Yes, IQOS devices can be delivered within 1 to 2 days across the UAE for 15 AED. Same-day delivery is available in Dubai, Sharjah, and Ajman for 30 AED.

Question 32

What happens if I miss the same-day delivery cut-off time for vape orders?

Accepted Answer

If you miss the cut-off time for same-day delivery, your order will be delivered within 1 to 2 days for a standard delivery fee of 15 AED across all emirates in the UAE.

Question 33

Is next-day delivery available for e-liquids and vape devices?

Accepted Answer

While next-day delivery is not guaranteed, Smoke Souq offers 1 to 2 days delivery across all emirates in the UAE for 15 AED, with same-day delivery available in Dubai, Sharjah, and Ajman for 30 AED.

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